Black Friday Sale
If you would like any assistance with Delivery or Returns, please visit our Support.
DELIVERY
Domestic Shipping
Clothing, accessories and shoes
Dangerfield Online offer New Zealand Post Courier Post for $15.00
Deliveries via New Zealand Post are only made on business days, and not on weekends or public holidays.
Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the New Zealand Post location where you can collect your delivery.
You can request to change your delivery method for your parcel with New Zealand Post via their website, once tracking details for your order are available.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances, (e.g. strikes, floods etc).
Dispatch and delivery times
Orders are sourced and dispatched nationwide. We aim to dispatch orders within 1-3 business days after purchase. Occasionally, orders may need to be sourced from multiple Dangerfield locations. If this is the case, then your order will arrive to your shipping address in more than one parcel.
Please note that during SALE periods orders may take an extra 2-3 days to dispatch on top of normal dispatch times. Customers will be notified of any delays.
All orders are dispatched via New Zealand Post Courier Post. Please note, shipping times are in addition to dispatch times. For further information please refer to the New Zealand Post link provided; https://www.nzpost.co.nz/courierpost days for regional areas.
Please refer to the New Zealand Post website for further information regarding delivery times.
Order Tracking
To track your order, please login to your account or check the shipping confirmation email and visit the tracking URL link made available to you.
Delivery Address
Dangerfield Online recommends customers provide a secure delivery address, for example your place of employment. Dangerfield Online is not responsible for lost/stolen parcels.
RETURNS
Faulty Items Policy
Online
If you’ve received a faulty or damaged item from an online purchase, please contact our customer service team on (03) 8420 0331 or via
Dangerfield Online: contactus@dangerfield.com.au and we will instruct you on how to return the item.
In-store
You can choose a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it.is unsafe.is significantly different from the sample or description.doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase — e.g. your receipt.
Returns Policy
Online
We hope you love everything that you order from us, but if something isn’t quite right you have 14 days from the day you receive your parcel to return the item to us.
Full-priced items can be returned for an online credit (valid 3 years), an exchange where product is available or a full refund of the item(s) excluding shipping costs.
Sale & promotional items including flash sale styles can be returned for an online credit (valid 3 years) or an exchange where product is available.
Final Sale / Non-returnable products are not accepted unless faulty or under conditions set by the Australian Consumer Law.
For Final Sale / Non-refundable products returned due to change of mind, or does not meet the ACL criteria, the products will be returned to the sender via the marked address or via the details of the original purchase order where the parcel is un-marked. We are not liable for the loss or delay of return to sender parcels. All Final Sale / Non-returnable products will be marked on the product page and at checkout prior to purchase.
Afterpay full price items can be returned for an online credit (valid 3 years) or a refund if full price. Afterpay purchases cannot be exchanged. Orders placed on sale or during a promotion are only entitled to an online credit.
If you wish to return your goods, complete the online returns process as per the normal returns policy – if eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge.
When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details.
Kidswear can be returned for an online credit (valid 3 years) or a refund if full price. Online orders can be returned and exchanged through Dangerfield Online returns or at a store location stocking Kidswear.
Note: Returned item(s) must be unworn, unwashed, unused, in original condition with all labels/tags attached and returned within 14 days of receiving your product. For health reasons, we do not accept returns on the purchase of face masks, pet shop products, bathers or earrings unless exhibiting a genuine manufacturing fault. During sale periods, returns may take up to 10 days to process upon receipt.
Returns for items purchased through Dangerfield Online are only accepted via post and not in person. Dangerfield Online do not accept postal returns on items purchased in store.
In-store returns: Dangerfield Online orders are able to be returned instore, excluding sale, promotional and ''flash'' products. Customer's have 14 days to return purchases. A printed copy of the order email is required when requesting a refund. The refund will be process back to the method of payment.
In-store
We hope you love everything that you purchased from us, but if something isn’t quite right you have 14 days to return the item.
We are not required to provide a refund if you change your mind. On sale items we will happily offer you an exchange within 14 days with proof of purchase.
Items sold at regular retail price that are unwashed, unworn and unused in their original condition may be returned within 14 days with proof of purchase for an exchange or refund. For health reasons, there are no returns or exchanges on the purchase of Face Masks, bathers or earrings unless exhibiting a genuine manufacturing fault.
Sale & Promotional Items
For items purchased on sale or during a promotional period, we will happily offer you an exchange within 14 days with proof of purchase.
Afterpay Purchases
Purchases made in store using Afterpay can be exchanged or refunded within 14 days of purchase and with proof of purchase according to the guidelines set above for full price, sale items, promotional items, and faulty items.
Dangerfield Exchange Policy
Online
If you require an exchange, please note that exchanges are subject to online availability. If your item is not available at the time of processing you will receive a refund or online credit, dependent on whether the returned item was full price or sale. We cannot pre-order or hold stock. When returning shoes, shoe boxes must be intact.
Value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales/promotions.
Shipping and Extra Charges
You must tick the boxes on the returns form to allow us to charge shipping and exchange fees to your credit card, or instruct us to send a PayPal money request. Your exchange will only be submitted once the extra charges have been paid. PayPal money requests will be cancelled after 3 days of pending, if not accepted, and an online credit will be created.
The Dangerfield Online store will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdiction.
As the Dangerfield Online store is not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service.
In-Store Exchange
All Dangerfield Online orders are able to be exchanged in-store. Customer's have 14 days to exchange. A printed copy of the order email is required when making an exchange.
In-store
We hope you love everything that you purchased from us, but if something isn’t quite right you have 14 days to return the item.
We are not required to provide a refund if you change your mind. On sale items we will happily offer you an exchange within 14 days with proof of purchase.
Items sold at regular retail price that are unwashed, unworn and unused in their original condition may be returned within 14 days with proof of purchase for an exchange or refund. For health reasons, there are no returns or exchanges on the purchase of Face Masks, bathers or earrings unless exhibiting a genuine manufacturing fault.
How to return via post
Domestic Returns
Returns for items purchased through Dangerfield Online are only accepted via post and not in person.
We have partnered with New Zealand Post to make your Dangerfield Online return easier.
Fill out this returns form.
Visit NZ Post to book a pick up of your parcel: NZ Post Book Pick Up.
Alternatively, you can visit a NZ Post store and send your parcel from there, to the following address:
Dangerfield - New Zealand Returns
210 queen st
Auckland CBD
Auckland 1010
09 302 0663